Our shipping cut-off is 2pm Monday to Saturday, except holidays. If payment is received and confirmed before 2pm cut-off, we will ship out your package to the courier that day. If confirmed after the 2pm cut-off (even if paid before), we will ship out your package the following business day. Your package will be delivered by the courier usually after 1-2 business days from ship-out date if your address is within Metro Manila, 2-3 business days for provincial addresses. A business day does not include Sundays, holidays and the day the package is shipped. There are no deliveries on Sundays and holidays.
Note: The 2pm cut-off is not the time when your package will be shipped out to the courier. The cut-off gives us allowance for preparing and packing your order. You will receive an email notification once your package is actually picked up by the courier usually late afternoon of the day.
Tactical Asia charges only a shipping flat rate of P100 for Metro Manila and P200 for provincial addresses. For orders over P2,999, shipping is FREE!
We use the following courier companies to deliver your orders:
Rush Deliveries, Special Arrangements, etc.
We do not accept rush deliveries and special arrangements as to the exact time your package will be delivered. As we only enlist the services of couriers, we cannot guarantee that your package will arrive in any particular time frame. Moreover, we have no control over weather-related or natural disasters and, as such, we cannot guarantee timely delivery during these unforeseen circumstances.
After your order is shipped out to the courier usually in the late afternoon, our system will update your order status to "Shipped" and email you the tracking number provided by the courier. If you cannot find that email in your inbox, please check your spam folder as sometimes our emails are routed there. You can also log in to your account to view tracking information. To track the delivery status of your package, click this link. Please note that you cannot immediately track your package on the day the package is shipped out. The tracking details in couriers' websites are usually updated the following business day, and can take up to 2 business days for some provincial areas. We are not responsible for any delay and inaccurate updates in their websites. There are some isolated instances when our customers have already received their packages but the tracking is yet to be updated.
We do not send order updates via SMS or text messages. Please ensure that the email address you provided us is valid and working so that you can receive updates on your order.
If you received an item that has a manufacturer's defect, notify us immediately at email@example.com. We will coordinate with you on the procedure of the return. Your item must be returned to us in its original unused condition and original product packaging with all tags still attached within ten (10) calendar days from receipt of the defective merchandise. Once we receive the item, we will evaluate whether the defect is indeed manufacturer-related. If so, we will ship to you a replacement item free of charge and shoulder shipping cost both ways.
We do not tear open original packaging in blister packs. We exert our best efforts to visually check items for defects before shipping them out. We check for missing parts, damaged items, dents, and such other defects that affect the functionality of the item. Please note we don't screen minor imperfections like stitches in bags that are not perfectly straight or light scratches in knives and tools, which are not uncommon. Also, given the number of items we sell, we cannot guarantee that we are able to spot all types of defects and imperfections, especially hidden ones.
Since we are an online-only shop, and do not have a retail store display, you are assured that all the items we sell are factory fresh, come in the condition we received from the manufacturer, and not touched by various people unlike those being sold in physical stores.
If you received an item different from what you ordered, kindly inform us immediately at firstname.lastname@example.org or via call / text. We will pay for the return shipping cost if it is the result of our error. The item(s) must be returned to us in its original unused condition and original product packaging with all tags still attached within ten (10) calendar days from receipt of the merchandise. We will coordinate with you on the procedure of the return and ship to you the correct item free of charge.
Wrong Size / Item Ordered
We accept returns for shirts, pants, shorts, jackets, headgear, belts, gloves, protective gear, eyewear, and shoes if you ordered the wrong size; or for some reason you are not satisfied with it. We don’t accept returns for underwear, socks, and earplugs for hygienic reasons. You may log in to your account and view your completed orders to create a return request. Or you may inform us immediately through email at email@example.com or contact us through our mobile numbers from 8:30 am – 5:30 pm, Monday to Saturday.
The item must be returned to us in its original unused condition and original product packaging with all tags still attached within ten (10) calendar days from receipt of the merchandise. The buyer shoulders shipping both ways.
If the size you wish to exchange for is not available, you may exchange it for a different item.
We inspect each and every product that is returned. We reserve the right to refuse return for any and all returned items if one or more of the following has occurred:
Items purchased under Sale and Closeout categories cannot be returned.