Please check our Frequently Asked Question (FAQ) below prior to contacting us for assistance. Chances are your question is answered below.  However, should you have any further questions, please feel free to contact us here.

Q: Do you have a retail store?

A: At this time, TacticalAsia.com sell online only. We do not have a retail store or showroom. Our office is not open to the public.

Q: Do you allow pick-ups? Do you accept Cash on Delivery (COD)? 

A: We do not offer pick-ups. Starting May 10, 2018, we offer Cash on Delivery (COD) for Metro Manila addresses only via DPX. Transit time is 2-3 business days from the ship-out date.  We do not offer COD for provincial addresses at the moment.

Q: How do I place an order?

A: Add to cart the item(s) you wish to buy and proceed to checkout.  A step-by-step process will guide you through checkout. Enter your complete billing/shipping details and you will receive an order confirmation and payment instructions (if you chose Bank Deposit, Money Remittance as payment method) in the email address you supplied. Your order will be processed and shipped after we confirm your payment. 

Our shipping cut-off from Mondays to Fridays is 2pm. For Saturdays, our cut-off is 12 noon. If we received and confirmed your payment before the cut-off time, we will pack and ship out your order to the courier that day. If after the cut-off, your order will be shipped out the following business day. We do not ship out packages on Sundays and holidays. For assistance on how to order, you may contact our mobile numbers +63 917 5122018 or +63 922 8122018, or send us an email at sales@tacticalasia.com. You may also view our video tutorial here.

Q: When is the deadline to pay for my order if I choose bank deposit or money remittance as my payment method?

A: The deadline to pay orders via offline option (bank deposit, money remittance) is the next banking day from date of order. For example, if you placed an order on Monday, it must be paid by Tuesday (assuming it’s not a bank holiday). If you placed your order on a Friday, it must be paid the following Monday. If you placed it on Saturday, it must be paid the following Monday. If you placed it on Sunday, it must be paid the next day, Monday.

Unless an extension is requested prior to the deadline, our system will automatically cancel unpaid orders the following banking day at 5 pm. 

If your order is cancelled, you can always place a new order again but with no assurance that the item will still be available.

Q: After you ship out, how long will I receive my item(s)? 

A: The courier will deliver your package usually after 1-2 business days (non-COD orders) or 2-3 business days (COD orders) from ship-out date or the day we sent your package to the courier if your address is within Metro Manila, 2-3 business days for provincial addresses. A business day does not include Sundays, holidays, and the day the package is shipped out. There are no deliveries on Sundays and holidays. 

If your package is shipped out on Friday, the first business day is Saturday, second business day is Monday (no courier deliveries on Sundays), and third business day is Tuesday. So if your delivery address is in Metro Manila, you will receive your package on Saturday (1^st business day) or Monday (2^nd business day). If your delivery address is outside Metro Manila, you will receive your package on Monday (2^nd business day) or Tuesday (3^rd  business day). 

Please note that we are not responsible for delay due to fortuitous events such as typhoon, flooding, civil unrest, offloading of packages from plane, etc., and in case the address you provided is incomplete, cannot be located, or is out of the courier's delivery zone. If you need to receive your package on a certain date and are not sure if it will reach you on time, kindly contact us for estimate. We do not accept rush orders, i.e., delivery of package on the same day you made payment.

Q: Do you accept rush deliveries or special arrangements when my package will be delivered?

A: We do not accept rush deliveries and special arrangements as to the exact time your package will be delivered. As we only enlist the services of third-party couriers, we cannot guarantee that your package will arrive in any particular time frame. Moreover, we have no control over weather-related or natural disasters and, as such, we cannot guarantee timely delivery during these unforeseen circumstances.

Q: What methods of payment are accepted?                                                          

A: We accept payment through (1) Bank Deposits in Banco De Oro (BDO), Bank of Philippine Islands (BPI) and Metrobank; (2) Money Remittance via Western Union, Cebuana Lhuillier, MLhuillier, Palawan Pawnshop, and LBC; and (3) PayPal. We also accept COD payments for Metro Manila areas.

For payment via local or international wire transfer, please include wire transfer charges in the amount that you will deposit as the banks deduct fees from it.

Q: Do you accept credit or debit card payments?

A: Yes. If you wish to pay using your credit or debit card, just click "Check out with PayPal". You don't need a PayPal account. PayPal is our credit/debit card processor.

Q: If I pay via PayPal, can I ship to any address I want?

A: For payments via PayPal, please make sure the Ship-To Recipient and Address in PayPal Transaction Details is the same as that entered in our website to avoid delays. We ship to the recipient and address indicated in PayPal Transaction page by default. In case we noticed a significant variance, we will give you the option to ship to the address indicated in our website, or cancel your previous payment and pay us again but this time indicate the correct recipient and shipping address in PayPal's ship-to address. If you choose the later, we will charge you additional P50 since PayPal charges us fees even for cancelled/refunded payments. 

Please note that PayPal does not allow you to change the country of your shipping address. This means that if your PayPal account is linked to a bank account or credit card in Country X, you cannot have items shipped to Country Y. In such case, please choose another payment option, such as bank deposit or money remittance. We will cancel all orders where the ship-to address in PayPal transaction details and our website are of different country.

Q: Why can’t I place a new order using the same email address? Why do I see the message that my email address is already in use and that I should enter a different one? 

A: You have to log in to your account first before you place an order. The log in link is located in the upper right hand corner of our website. 

If you do not log in, the computer system will think you are a new customer and wants to create a new account. Only 1 email address can be associated with 1 account. That's why you will see an error that the email address is already in use. The solution is to log in first. The advantage of using 1 account for all your orders is that you can accumulate reward points and exchange it for future discounts. Read more about our Rewards Program here: https://www.tacticalasia.com/blog/how-to-shop-more-and-save-more-at-tactical-asia/

You can also watch the flow on creating an order here:  www.tacticalasia.com/how-to-order/

Q: Does your site have live inventory?

A: Yes, our site has live inventory of our products. We try our best to maintain an up-to-date inventory system. However, it does not mean our system is perfect. Should an item you ordered turn out to be out of stock, we will refund your payment. 

Q: How much is the shipping charge?

A: We only charge a flat rate shipping of P100 for Metro Manila addresses and P200 for provincial addresses. We offer free shipping for orders P1,499 and above for Metro Manila and P1,999 and above for provincial addresses. For more information, you may check our shipping and return policy.  

Q: What courier companies do you use? 

A: We use DPX and Fastrack for Metro Manila deliveries. Packages for provincial addresses will be delivered by AP Cargo, Abest Express or LBC via DPX. Kindly ensure that your shipping address is within the delivery coverage area of these couriers. In case of doubt, kindly contact us.

Q: Can we choose the courier company you will use for our package?

A: Unfortunately, no. We have tie-ups and business relationships with the courier companies we use. As such, we get to choose the one we trust and are comfortable working with.

Q: What areas are considered Metro Manila destinations?  What are considered provincial destinations?

A: The following cities are considered as Metro Manila destinations:

Caloocan City             City of Manila            Paranaque         Quezon City     
Las Pinas City            Marikina                    Pasay City         San Juan 
Makati City                 Muntinlupa                Pasig City          Taguig
Malabon                     Navotas                    Pateros              Valenzuela
Mandaluyong City 

All other cities or municipalities are considered as provincial destinations.

Q: How can I check my order status?

A: Click on the Order Status link found on the top page. You may also click My Account and sign in to view the status of your order. If you have any questions, please feel free to contact us.

Q: How can I track my package?

A: After your order is shipped out to the courier usually in the late afternoon, our system will update your order status to "Shipped" and email you the tracking number provided by the courier. If you cannot find that email in your inbox, please check your spam folder as sometimes our emails are routed there. You can also log in to your account to view tracking information. To track the delivery status of your package, click this link.  

We do not send order updates via SMS or text messages. Please ensure that the email address you provided us is valid and working so that you can receive updates on your order. 

Q: Why can't I track my package?

A: Please note that you cannot immediately track your package on the day the package is shipped out. The tracking details in couriers' websites are usually updated the following business day, and can take up to 2 business days for some provincial areas. We are not responsible for any delay and inaccurate updates in their websites. There are some isolated instances when our customers have already received their packages but the tracking is yet to be updated.

Q: What happens if I supply a wrong address?

A: Changes in shipping address after your order has been shipped may result in delay and additional charges.  Please advise us as soon as possible so we can immediately correct your shipping address. We are not responsible for losses if your package is delivered to the wrong address you have supplied.  

Q: Are the items you sell original and authentic?

A: Yes.  All the items we sell are original and authentic, sourced directly from the authorized distributor. 

Q: Are you a legitmate seller? How can I check?

A: Our company, Tactical Asia, Inc., is incorporated with the Securities and Exchange Commission. Our business is registered with our local government unit and the Bureau of Internal Revenue. Our legitimacy is attested by the efforts we put into our online store. We have spent and continue to spend thousands of hours in rewriting product descriptions, improving our SEO, and continually adding new content and products in our website. These are not acts of a fly-by-night business. You can check our Testimonials from satisfied customers here and in our Facebook page.

Q: Is there a way to know your promotions and future products you plan to sell?

A: You may subscribe to our Newsletter. We send via email information on current promotions, new arrivals and future products we plan to sell.

Q: Does Tactical Asia ship internationally?

A: As of the moment, TacticalAsia.com only ships within the Philippines.